Shipping Policy

Order Confirmation:

Once your order is placed with us you will receive a notification and confirmation email with all your order details. If you receive your confirmation email that means our system has properly processed your purchase and has pre-authorized your credit card. We will then submit your order to our transit team to reach out to our supplier and/or warehouse manager to ensure that your item is still in stock for immediate packaging and shipping. If for some reason your item happens to be out of stock or on backorder, we will void the pre-authorization and reach out to you via e- mail. If the item(s) for your order become available for shipping within 9 days, we will process the charges and submit the order for shipment.

Shipment process:

Upon receiving your order we will vary the stock level of your item and proceed with processing your card within 7 days from the date of your order. Once the tracking numbers are available we will issue those to you via email to the email you provided at the time of your purchase. If for some reason you do not receive the tracking information from our team within 8 days of your order, do not hesitate to reach out to us at cs@oldmilllighting.com

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to cs@oldmilllighting.com and we will process an insurance claim on your behalf.

Don't Take Our Word For it! Here's What Our Customers Think:

This light is gorgeous. We searched for months to find the perfect light above our table: online, in many stores, and this completes our space!

Sarah

Looked for a long time for a new dining room chandelier and I’m so glad I found this one! Looks amazing above my farmhouse wood table

Mark

Absolutely love it. It’s beautiful. Worth every penny. I would buy it again in a heart beat. Customer service is great. I got the warm light.

Lila

I cannot say enough how beautiful this chandelier is! Plenty of light for my master closet and the adjustable cables allow for it to be close to the ceiling which I needed!

Richard

This is so much prettier in person. It looks very expensive. We are very happy with this purchase. I spent days looking for a perfect chandelier and decided to buy this one.

Mia

This chandelier looks great in our dining room; installation wasn't very difficult at all. Although the instructions are very minimal, it only took me about 30 minutes to get the whole structure together.

Sam

Pictures dont capture the sparkly goodness this chendelier brings to a room. Its bigger and higher quality than iI expected... I am pleasantly suprised by the quality of construction.

Josh

This chandelier is beautiful. My husband installed it easily, although the threading seemed a bit too long since we cut off all the chain and had it as close to the ceiling as possible but we figured out how to cover it. I'm really happy with this purchase and more happy with the price.

Nina

This chandelier is just lovely. I installed above my kitchen sink for a bit of glam and I could not be happier.

Alex

This light will transform your entire living room. Easy to install, with adjustable height - works for both high and low ceilings. High quality material & sturdy. Fits well with filament lightbulbs for a rustic look.

Jed